- Sewell, NJ
- November 21, 2017
Dedicated and educated Change Leadership professional seeks opportunity to serve and improve the customer experience. Progressive Network Operations and Engineering manager ready to ask the challenging questions "how", "why" and "why not", key to successfully defining, defending, and deploying impactful change. Seasoned program director with experience successfully leading multi-million dollar network deployment and automation initiatives for major Telecommunications Company. Driven to maximize the customer experience. I am a willing partner capable of vision and compromise to achieve strategic initiatives.
Skill Bullets:
Program Leadership, Agile Change Implementation, Fiscal Management, Executive Presentation, Telecommunications Fiber Network Technologies, Process Automation, Resource Planning, Carrier Ethernet Service Delivery
PROFESSIONAL EXPERIENCE
Verizon, Glassboro, NJ Jul 2013 – Sep 2017
Principle Engineer - Network Engineering & Planning
Inventory Manager network and central office equipment migration, physical/virtual transport, switching and router inventory in Verizon's diversely integrated Transport, Ethernet and FiOS networks.
Championed IT change management, interpreting supplier, vendor, customer, employee, system and peer feedback to determine highest quality, best cost, greatest efficiency, least impacting change management processes.
- Directed $4M software build with a 20% ROI that identified infrastructure topology records of highest fault/risk for failure allowing proactive network equipment and facility migrations, saving costly repair, service interruption and embarrassment to Verizon.
- Implemented Ethernet Service Provisioning infrastructure and service automation, and eliminate $8M in operational costs.
- Collaborative Network Interface Device (NID) vendor & supply chain management and relationship building, ensuring Verizon's equipment strategy and interests.
- Championed $30M handheld scanner program deployment, to replace manufacturer discontinued scanner equipment across Verizon's entire footprint.
- Completed Lean Six Sigma certification, minitab proficiency.
- Reported to and petitioned executive leadership for support and sponsorship of inventory control software initiatives.
- Partnered with equipment vendor and Verizon IT to establish robust and reliable plug-in inventory tracking system, eliminated $3M monthly loss due to missing assets.
- Directed Business Case requirements development and project leadership, cross-channel and interdepartmental partnership.
National Service Delivery, Basking Ridge, NJ Jan 2011 - Jul 2013
Operations Manager - Executive Support.
Carrier Ethernet Service Delivery Work-in-Progress Platform Created the environment where the life-cycle departments could see their impact to the overall process, and how change can impact the customer’s experience.
- Defined and delivered work-flow visibility software that reduced service delivery intervals by 40%, from an average 72 to 44 day Carrier Ethernet service delivery interval.
- Led program to analyze and define time-saving solutions and process efficiency opportunities derived from the WIP Reporting.
- Identified and successfully implemented 90+ service and timeliness-improving software enhancements.
National Transport and Data Network Support, Glassboro, NJ Mar 2007 – Jan 2011
Network Manager
Led technical team of 11 FiOS & Verizon Data Network subject matter experts to support automated provisioning of Verizon’s vast transport and data networks.
- Developed, defended and deployed network-wide, $14M automated circuit design and test software to improve resource efficiencies and reduce operational cost.
- Led “single-inventory” network element initiative post-merger with WorldCom/MCI.
- Executive presentation of “Health of the Network” initiative status, performance statistics and solutions.
- Major event/root-cause network event management.
- Internal customer Help Desk, documentation support and user security.
- Vendor management and integration strategy planning.
- OSS software test/certification (Cisco, Juniper, Eriksson, Alcatel, and others).
- Transport and data switching hardware strategy planning and integration.
- Network element interoperability/regression certification and inventory management control.
- FiOS Infrastructure network management and support.
- Router/switch configuration inventory control and change management.
- Commonwealth of Pennsylvania Lottery network infrastructure management.
- Implemented network inventory topology analysis to identify and eliminate at-risk inventory and record errors to prevent unplanned outages.
Manager - TIRKS Special Service and Facility Provisioning, Philadelphia, PA Sep 2003 – Mar 2007
Led the $6M automation transformation of Verizon’s customer and infrastructure circuit
provisioning processes for all service provisioning departments. Strategic OSS Planning, Fiber & Transport Network inventory management.
EDUCATION
Master of Science, Telecommunication Management
Stevens Institute of Technology, Hoboken, NJ
Master of Business Administration, Business Administration
Rutgers University, Camden, NJ
Bachelor of Science, Secondary Education - Social Studies
Temple University, Philadelphia, PA
CERTIFICATIONS
Agile Project Management - July 2017
Six Sigma Blackbelt - August 2015
Wireless Network Management - May 2014
Change Execution DMAIC - December 2013
Creative Leadership - April 2007
Leading Dispersed Teams - February 2004
Junior Achievement Leadership - September 1999