- Neptune Beach, Florida
- October 14, 2017
Certified Business Analyst Professional (CBAP) with 5 years of leadership experience, 10 years working with a Fortune 50 global financial organization with green/sustainability extracurricular activities looking to make a transition into a sustainability analyst or related role.
SUSTAINABILITY QUALIFICATIONS AND SKILLS
Data Analysis Reporting and Metrics
- Partnering with upstream and downstream data sources at Citi including but not limited to the global data warehouse, procure to pay, payroll, finance chargeback and 3rd party systems to connect to, source and understand data elements for including in data dictionaries and data flow diagrams for a global HR program.
- Interpreted data (pivot tables, v-lookups, SQL queries, basic statistical methods) and maintained data quality by working with data curators and HR to understand data use and integrity.
- Presented data using data visualization techniques in Excel (Charts/graphs) in PowerPoint, Power BI to influence program strategy decisions.
- Compiled and maintained: a global program spend forecast, monthly operations reports covering KPIs like award activity to date, Gantt charts on project progression, risks/issues log with mitigation plans and any metrics / analysis to support strategic policy or design questions
- Performed buy vs. build analysis and participated in review of request for proposals (RFP), designed vendor evaluation matrix and participated in selection for a global recognition program
Product & Process Management
- Performed product / portfolio owner responsibilities up to 5 HR applications including: providing input as subject matter expert on program strategy to leadership, helping design product roadmap, cost / benefit analysis, benchmarking against other like organizations and attending offsite industry seminars to increase to drive Citi’s strategy in employee recognition.
- Applied LEAN methodology to remove waste and improve business and technical processes (i.e. feed process/technology, support operations SLAs, etc.)
- Lead business analyst responsibilities on multiple projects including: analysis of business problem, eliciting and creating business requirements documents (BRD), analysis and design of solution/functional requirements (FRD), process mapping, transition requirements, operations design procedures and documentation, development of user stories, stakeholder analysis, workflow diagrams, creation of user acceptance testing (UAT) test cases, communication plans, training material and release management/notes
- Solicited input from businesses and influenced decisions on an annual book of work for the shared systems organization taking into account resource costs, multiple stake holder budgets from different sources balancing conflicting priorities on work requests.
- Adhered to compliance and data security procedures by participating in: information security and data privacy classification, entitlement reviews, encryption best practices, continuity of business (COB) plans, identified compensating controls and coordinated vulnerability assessments / ethical hacks.
Leadership, / Communication Skills
- Acted as lead business and operations analyst and for the global Citi anniversary program valued at a $16MM annual spend including but not limited to: retiring in country legacy programs, advising governance committee and coordinating resources for regional and country requirements gathering
- Responsible for leading a team of 4 analysts including: performance reviews, team structure/assignment, budget requests, onboarding strategy, training, coaching/development through the use of weekly 1 on 1’s, removing impediments, and relationship management that empowered team members
- Excellent collaboration, communication and client relationship skills with an educational background in written and oral communications with highly exceptional marks on quarterly and annual client surveys
Sustainability Related Roles and Knowledge
- Owner/Operator - www.sustainablenorthflorida.org part of a benefits corporation that is aimed at increasing awareness and local engagement in green or sustainability related news and events in a 34-county area of north Florida
- Vice Chair (Jan 2017 – Present) – Rising Tides of local riverkeeper responsible for coordinating cleanups, planning engagement strategy and research on partnership opportunities
- Volunteer (Oct 2015 – Present) – North Florida Land Trust, St Johns Riverkeeper and Groundwork Jacksonville helping with cleanups and fundraising events.
- The Age of Sustainable Development Columbia University(coursera.org) June 2016
- Reviewed the United Nations Global Goals for Sustainable Development (SDGs)
- Read and reviewed the 2016 Global Citizenship report from Citi
CAREER HISTORY
Founder WujiTechnology.com (Citi Contractor) (Oct 2016 – Present)
Owner/Operator SustainableNorthflorida.org (Oct 2016- Present)
Business Process & Analytics Snr Manager Citi / Citigroup (Aug 2013 – Nov 2015)
Business Process & Analytics Lead Analyst Citi / Citigroup (Dec 2012 – Jul 2013)
Business Process & Analytics Senior Analyst Citi / Citigroup (Mar 2010 – Nov 2012)
Business Analyst (Contract) Citi / Citigroup (Jun 2007 – Feb 2010)
Technical Analyst Vurv (Acq by Taleo/Oracle) (May 2006 – June 2007)
Shift Supervisor Stonewood Grill & Tavern (Jan 2005 – May 2006)
SKILLS
- Proficient in: SDLC (SCRUM & Waterfall), WordPress, MS Office (Visio, PowerPoint, Project), Advanced MS Excel (data analytics, modeling, visualization), MS SQL, Team Foundation Server (TFS), Service Now, MS SharePoint administration, Web Conferencing and collaboration tools (LiveMeeting, Webex Bluejeans),
EDUCATION / CERTIFICATION / CLASSES
- Certified Business Analysis Professional (CBAP) Sept 2017
- Scrum.org July 2016
- Professional Scrum Master 1 (Certificate)
- University of Florida, Gainesville 2005
- Bachelor of Arts in Business Administration
- Minor in Written and Oral Communication Studies
Education
BA in Business Administration with a minor in written and oral communications.