Solar Performance Diagnostic Technician

~ Vivint Solar is the brighter and more affordable way to power your home. ~

We believe people should have a choice in how to produce the energy they use to live every day. This is why we’re making it easy for people nationwide to choose to go solar. We’re proud to be a leader in the renewable energy industry.

Position Overview

Vivint Solar is in search of a Solar Performance Diagnostic Technician to provide desktop troubleshooting support to our field service professionals. They will use their expertise to detect problems with systems using provider portals to prevent unnecessary truck rolls. They utilize extensive understanding of the technologies used by VSLR in order to provide assistance to our field team. The Solar Performance Diagnostic Technician will be instrumental in maximizing the efficiency of our field service professionals, ensuring a great customer experience.

Note: Must Have Solar Experience! 

Responsibilities

Key Job Duties:

• Maximizing Field Service Professional Efficiency
• Understand and execute on Vivint Solar’s best practices
• Remotely diagnose PV system issues including non-operation and underperformance
• Improving the customer experience by helping to eliminate future unnecessary service visits
• Optimizing dispatches utilizing your solar and electrical expertise
• Meeting performance goals set forth by management
• Understanding corporate policies, the Field Operations Manual, manufacturer's specifications and requirements

Qualifications

Necessary Skills and Experience:

• High school diploma or equivalent (B.S. preferred but not required)
• Minimum 1+ years experience in electrical or solar industries
• Knowledge of current NEC and local AHJ regulations
• Solar installation/design experience (preferred)
• IT proficiency (required)
• Excellent written and verbal communication skills
• Industry experience in the solar
• Proficient with MS office & Google Apps
• Strong interpersonal communications
• Self-sufficient and highly motivated