Customer Service Associate

TheGreenOffice.com is a values-driven, investor-backed company dedicated to accelerating the transition to sustainability in the workplace.  Our mission is to make office greening easy and cost effective by offering the widest selection of green office products and services available anywhere online. 

Founded in 2005, the San Francisco based team has forged key relationships with industry, academic, and non-profit leaders, established a compelling brand and online presence, and succeeded in growing a customer base that spans the continental US.  The result is a company poised to capture a dominant share of the rapidly expanding market for business solutions that deliver socially, environmentally, and economically sustainable results.

Position Overview:

TheGreenOffice.com seeks an energetic and personable Customer Service Associate to join our San Francisco office.  This individual will represent the company over the phone and through email with customers, providing them with superior customer service.  Customer service associates must be prepared to answer any number of questions about the company's mission, operations, and products.  The ideal candidate has customer service experience, but we are willing to train an enthusiastic and eager learner.

The Customer Service Associate will:

• Answer incoming customer calls between the hours of 8 am and 6 pm, Monday thru Friday
• Answer incoming customer emails
• Provide customers with information about how to find products on our site
• Answer detailed questions about specific products in the catalog
• Assist customers in placing orders
• Process customer returns
• Interact with suppliers and warehouses to coordinate orders
• Provide timely response to all calls and emails
• Give customers knowledgeable, helpful, and friendly service

An ideal Customer Service Associate will have:

• Experience with Microsoft Office 2007, especially Word, Excel, and Outlook
• Advanced listening, writing, and verbal communication skills
• A Bachelor's Degree is preferred
• Willingness to learn and think quickly on the job
• The ability to learn software programs (no technophobes please!)

Compensation

This is a salaried position with a full benefits package and an incentive plan that rewards loyalty and results. 

To Apply

For prompt consideration, please email your resume and cover letter.  Qualified candidates will be contacted shortly to arrange an interview.
TheGreenOffice.com is an equal opportunity employer that believes sustainable business is built upon diversity in all its forms.