Applications Support Specialist

~ Headquartered in Reno, Nevada, Ormat is a leading geothermal company and the only vertically integrated company solely engaged in geothermal and recovered energy generation (REG), with the objective of becoming a leading global provider of renewable energy. Please visit our website for more information. ~

Position Overview

This position is responsible for ongoing support, training and analyzing new business requirements of the existing organization’s applications.

Responsibilities

• Provides end user support for all information systems
• Work with internal departments and development teams to understand the business needs
• Assists business units in defining standardized processes and procedures as they relate to information systems
• Support multiple locations, with travel to each as needed
• Assists with documentation and record keeping for software change process
• Write user guides for new and existing processes
• Provide on-call support for global business units
• Acts as a liaison between departmental end-users and IT in the configuration of data, application, system, and technical requirements to ensure accuracy and operational performance
• Acts as the primary liaison between the ERP provider and departmental end-users for troubleshooting, version testing, and business process development
• Train end-users on business processes and the accurate completion of those processes within the ERP system
• Be able to work with minimal supervision in a global team environment
• Must be able to read, write and speak English at a level which will permit the employee to accurately understand and communicate information to safely and efficiently perform the job duties
• Must be able to exercise independent discretion and judgment
• Must possess at any time a valid driver’s license with a driving record acceptable to ORMAT’s auto insurance carrier
• Must be able to operate a vehicle in a safe manner

Other Responsibilities:

• Performs other duties and projects as assigned
• Provide support for special projects and other duties as assigned
• This position requires traveling to Israel on an annual basis

Qualifications

• Bachelor’s Degree in Industrial Engineering and/or Information Systems or related field or equivalent experience required
• Must be skilled in documenting functional and non-functional requirements and reviewing design specifications
• Must have prior training experience
• Must have knowledge of financial processes and procedures
• Proven experience working with applications supporting financial applications preferred
• Proven experience as business analyst in ERP logistics + purchasing modules preferred or OMS
• Proven experience and understanding of the full system development life cycle and the dynamics of application development projects preferred
• SQL skills preferred
• Excellent communication skills, both written and verbal
• Problem solver with the ability to exercise mature judgment
• Proactive and responsible; able to set own action plans and manage multiple responsibilities at once
• Proven ability to work creatively, innovatively and analytically
• Personal time management skills and ability to meet individual and team deadlines
• Experience working with technology staff at all levels (developers, database administrators, application experts)
• Excellent interpersonal skills

Physical Requirements:

• Must be able to work in an office environment
• This job requires sitting and/or standing for long periods of time with moderate bending, stooping and kneeling
• The ability to work at a computer and computer monitor for long periods of time and stay alert
• This position requires sitting 80% of the time and standing and walking 20% of the time
• Must have the ability to occasionally lift up to 25 pounds without assistance